CCA Health California Supports Members Impacted by Severe Weather

CCA Health California Supports Members Impacted by Severe Weather

CCA Health California provides access to health care for members who are forced to stay at home for long periods of time or forced to relocate temporarily

CERRITOS, Calif. , Jan. 11, 2023 /PRNewswire/ — Due to California’s severe winter storms and state of emergency, CCA Health California is providing much needed assistance to affected members in the state. If members are forced to stay at home for long periods of time or temporarily relocate, CCA Health California offers members the following resources:

Telehealth Visits:
To address urgent needs while experiencing or rebuilding during a crisis, CCA Health California partners with Teladoc Health to provide confidential and free 24/7 access to US board-certified physicians and prescriptions when needed. Members should contact a Teladoc Health member services representative through their natural disaster hotline (1-855-225-5032 TTY:771) to request a free visit. You must call the natural disaster hotline for your free visit even if you already use a Teladoc Health account for care.

Emergency prescription refills:

If members have moved and require a prescription refill, they can visit any pharmacy in our network and identify as a CCA Health California member to receive an emergency refill. Standard co-payments apply. For additional questions, please contact the Pharmacy Help Desk at 888-254-9907.

Health products and supplies:

CCA Health California members receive up to $55 per quarter to spend on over-the-counter health products and supplies that can be ordered online and delivered to your home. Healthy Dollar Savings Cards were mailed to members in December 2022 for the 2023 plan year. To order products such as first aid kits, diabetes care supplies and more, visit: https://athome

Worldwide emergency coverage:

In the event of a medical emergency, CCA Health California members should call 911 for help or go to the nearest emergency department (ED) or hospital. Members do not need to obtain approval or referral first from their primary care physician and do not need to use a network provider. Members get covered emergency medical care whenever they need it, anywhere in the US or its territories and from any provider with an appropriate state license even if they are not part of our network.

CCA Health California also offers members up to $100,000 in worldwide emergency coverage (outside the US), including for ED and urgent care.

Sources of emotional support and coping:

To help with stress and coping during this time, members have regular access to mental health services through their CCA Health California plan. To find a provider, please visit:

For questions, you may also contact CCA Health California Member Services at 866-333-3530 (TTY 711) from 8 am to 8 pm PT, 7 days a week, from October 1 through March 31 ( and 8 a.m. to 8 p.m. PT, Monday through Friday, April 1 through September 30). You can also email us at: [email protected].

CCA Health California is committed to supporting its members during this critical time and will continue to monitor the emergency.

About CCA Health California

CCA Health California operates Medicare Advantage plans in San Joaquin and Santa Clara counties, providing benefits and services designed for high-need populations. The plan works closely with IPA and community organizations to coordinate high-quality, patient-centered care that addresses the social determinants of health and empowers individuals to make choices that align with their preferences and values. To learn more, visit

Kelly Fazio
[email protected]

SOURCE CCA Health California

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